Frequently Asked Questions
Everything you need to know about your outdoor adventure gear.
What makes ACAI Outdoorwear different from traditional hiking gear?
We specialize in performance-led outdoorwear designed specifically for women. Our products combine technical functionality—like water resistance and durability—with a stylish, feminine fit that transitions seamlessly from the trail to the town.
How do I find the right size for my trousers?
We recommend checking our detailed Size Guide located on each product page. Our trousers are designed with stretch and comfort in mind; if you are between sizes, we generally suggest sizing down for a more tailored fit.
What is your return policy?
We offer a 28-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
How should I care for my technical garments?
To maintain the performance of your gear, we recommend washing at 30°C with a mild detergent. Avoid fabric softeners as they can clog the technical fibers and reduce breathability and water repellency.
Are your products sustainable?
We are committed to reducing our environmental impact by using recycled materials where possible and ensuring our supply chain follows ethical manufacturing practices to create long-lasting, durable products.